Shipping and Returns
Returns for in-store shopping:
All Food, Drink, and Beauty items are final sale.
Sale & Discounted items are final sale.
We offer full refunds or exchanges for items that are not completely satisfactory within 30 days from date of purchase.
Must provide Gift Receipt or Receipt of purchase.
Any clothing must be returned new with tags- no tears, stains or signs of wear.
All toys must be returned new in original packaging.
Refunds will be issued in the form of the original payment (cash or card).
Any items discovered to be defective or damaged after purchase may be returned for exchange or refund within 30 days of date of purchase.
Shipping and Returns for online shopping:
We will attempt to ship all orders within 2 days of payment being approved and/or cleared.
All domestic orders will be shipped using a trackable carrier (either UPS, Fedex, or USPS). NOTE: once a shipment is picked up by the carrier, Guppies is no longer responsible for the items and they become the sole property of the customer. Any claims for damages during shipping must be taken up with the carrier.
We offer store credit or exchange for any items (excluding sale items) that are not completely satisfactory, excluding shipping costs, within 14 calendar days of the date of receipt.
Items shipped without a prior authorization and approval will not be accepted.
please email email@example.com.
Items received more than 14 days after the original order receipt date will not be accepted and no exchange or store credit will be given.
All returned gift or toy items must be in their original unused or unopened condition and be completely re-sellable unless the return reason is factory defect. Factory defect must be verified by photo or other means. Except for cases of factory defect, all return shipping will be the responsibility of the customer. In the case of factory defect, we will advise on product shipping or disposal on case by case basis.
All shipping costs are non-refundable
For clothing, items must be unworn, in perfect condition, with tags and in their original packaging. No exchanges or store credit can be given on any sale items or during sale periods. All sale items are final sale.